Missed Call Notifications and View

Purpose:

The purpose of this article is to provide information to Outreach users about missed-call notifications, filtering to view only missed calls, and how to return missed calls from within the Calls landing page.

Notifications

When you miss a call, you will see a red dot near the phone icon on the left of the page. If you hover over it, you will see the missed call count.

View Missed Calls

On the Calls landing page, you can click the Missed Calls in the Sort & Filter pane to filter your view to only missed calls. You can also apply other filters as needed.

Returning a call

You can callback any Prospects from this page by clicking the phone number in the Call List view.
Note: You can call any Prospect this way from the Call List view whether it was missed or not.

Outreach Everywhere

If you are using the Outreach Everywhere extension, you will see a red dot on the top left menu indicating you have missed a call.

When opening the menu, you will see the missed call count in the navigation bar on the calls icon.

For more information regarding the Outreach Everywhere extension, refer to the Outreach Everywhere section.