Objective
Learn how to record a personalized greeting in Outreach for Prospects to hear in the event an incoming call is missed.
Applies To
- Outreach Users
Procedures
Access the Voice Options
Note: You can return to these options at anytime to toggle between using different types of greetings (or no greeting) as desired.
- Access the Outreach Platform.
- In the bottom left-hand corner of the navigation sidebar, click the user's initials > Personal settings.
- On the Personal settings landing page, in the Voice section, click Devices.
- Select the Computer option for both:
- Make calls from
- Receive calls on
- Now scroll down to the Voicemail section (optionally, click Voicemail in the Voice section list) and proceed below.
Record a personal voicemail greeting yourself
To record a greeting in your own voice:
- Click Record new greeting.
- In the Name field, input the title of the greeting.
- To the upper right, click Start recording to record the voicemail greeting.
- When your message is complete, click Stop recording.
- Click the Play button (▶) to preview the greeting.
Note: Clicking Start recording while previewing a recorded message overwrites and replaces that greeting. - When you are satisfied with your recording, click Save to finish. The recording window will close and the name of your new recording will appear in the Voicemail section onscreen.
- Toggle the option to the left of the name of your new recording to select it for use.
- Click Save at the bottom of the screen to finish.
Use an automated voicemail greeting
Alternatively, you can have your your prospects hear a robot voice dictating a specific script.
- Toggle the option to Use an automated voicemail greeting.
- From the Voice dropdown, choose between a male or female voice.
- In the Voicemail greeting field, enter the script you want the automated voice to read out to callers.
- Click Save at the bottom of the screen to finish.