How to Enable Dialpad with Outreach Voice - Admin Process

Purpose: 

The purpose of this article is to provide direction to Outreach Admins in enabling Dialpad in Outreach Voice as the default Voice Provider. 

Intended Audience: 

• Outreach Users

Notes:

• Dialpad must be installed and enabled. For more information on enabling the Dialpad feature in Outreach, contact your AE. 
• Users must have an active Dialpad account. 

Before Completing This Process, Admins have: 

• Previously deployed Dialpad successfully. 
• Enabled Outreach Voice calling for all users. 
• Confirm the user's browser supports Dialpad. 

How To Enable Dialpad with Outreach Voice:

1. Access the Outreach Platform. 
2. Click Org under the User Admin section in the Settings panel. 
3. On the Org Settings landing page, select Dialpad from the Voice Provider dropdown menu.
4. Click Save.
   
   
   Dialpad is set to the voice provider in Outreach. 

Additional Resources: 

Dialpad FAQs

How To Enabled Dialpad in Outreach - User Process