How To Configure RingCentral in Outreach - Admin Process

Purpose: 

The purpose of this article is to provide direction to Outreach Admins in enabling RingCentral in Outreach as the default voice provider. 

Note: Users must have an active RingCentral account. 

Before Completing This Process, Admins have: 

• Previously deployed RingCentral successfully. 
• Enabled Outreach Voice calling for all users. 
• Confirm the users's browser supports RingCentral. 

How To Enable RingCentral in Outreach

1. Access the Outreach Platform. 
2. Click on the User's initials in the navigation sidebar. 
3. Click Org under the User Admin section of the Settings panel. 
4. Select RingCentral from the Voice Provider dropdown menu.
5. Click Save.
   
   RingCentral is now the default Voice Provider.