Purpose:
The purpose of this article is to provide information to Outreach Users for commonly asked questions regarding the Inbound Call Notification feature in the Outreach Platform.
Inbound Call Notification FAQs
Q: What does the Inbound Call Notification feature do?
A: The Inbound Call Notification feature is a desktop notification that produces a dialog box informing the user an inbound call is being received.
Q: What if the user opts to not answer the call.
A: Users can decline the incoming call by clicking the Reject button.
Q: If a user declines a call, will the dialing party be redirected to voicemail?
A: Clicking Reject will dismiss the call notification. If voicemail is configured, and the dialing party remains online, the call will route to voicemail as applicable.
For more information on configuring voicemail features within Outreach Voice, refer to the applicable articles.
Q: Can the Inbound Call Notification feature be disabled?
A: To disable the Inbound Call Notification feature, users need to disable desktop notifications from within the Outreach Platform.
Note: Disabling desktop notifications within Outreach disables all Outreach desktop notifications.
Q: Does the Inbound Call Notification feature work if the user is not in the Outreach platform?
A: The Outreach platform must be open in a browser (active or not) in order for the Inbound Call Notification feature to function as designed.
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