Purpose:
The purpose of this article is to provide information to Outreach Users regarding the Dialpad and Outreach integration.
Intended Audience:
- Outreach Users
Notes:
- Some content in this article references information managed by third parties and is subject to change without notice. Outreach recommends visiting the applicable manufacturer’s website (help.dialpad.com) for the most current information.
A Dialpad Talk or Sell account is required for users for the integration to work. This integration is NOT available to Dialpad Contact Center users.
Dailpad FAQS:
Q: Does Dialpad work with Outreach?
A: Yes. Dialpad Enterprise and Professional editions are voice providers Outreach Voice is compatible with.
Q: Are active seats for Outreach Voice required in order to use Dialpad.
A: Users are required to have Outreach Voice in order to benefit from the Outreach Voice features including enabling a default voice provider.
Q: Do I have to have an active Dialpad account?
A: Yes. In order to enable Dialpad as a default voice provider in Outreach, users are required to have an active Dialpad account.
Q: How to do I set up a Dialpad account.
A: Refer to Dialpad's help center for information on establishing a Dialpad account.
Q: How do I enable Dialpad to be the organization's default voice service provider?
A: For more information regarding the admin process for choosing a Voice Service, refer to Outreach User Admin Settings: Org Voice Overview.
Q: How can I remove the "Open Dialpad" Chrome popup when making calls?
A: Refer to the Enable Click-to-Call with Chrome article.
Additional Resources:
Outreach University - Voice Management for Admins
How To Enable Dialpad in Outreach - User Process
Outreach User Admin Settings: Org Voice Overview
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