|
|
Myles Bradwell, Manager of Customer Success Myles is the manager of the Emerging Customer Success team at Outreach and has been with the company for just over 3 years. As a leader, he's focused on his team's professional development and loves partnering on success plans and escalation resolution. |
  |
Chris Nag, Customer Success Manager Chris has been a CSM for 3 years and joined Outreach after falling in love with the product. He's passionate about customer success, with a particular interest in optimizing operations, aligning strategies, and fostering collaboration. |
 |
Chris Asmar, Customer Success Manager Chris has been a CSM at Outreach since 2019. Before joining Outreach, he ran Sales Ops teams comprised of CSM's and Account Managers at several small to mid-size tech startups. As soon as he saw Outreach in action, he understood its value and was excited to help others in roles like his learn how to generate that value. |
Ever wonder who the best people are to make decisions for your Outreach instance? Having worked with thousands of distinct teams, we’ve managed to identify some key roles that have the biggest impact on your sales engagement efforts.
Choosing the right people for the right roles will help you avoid common pain points such as:
- Rep confusion around next best actions.
- Redundant messaging that doesn’t align to the broader vision.
- Ineffective use of automation and reporting.
Enabling Outreach owners and subject matter experts will ensure you're getting maximum value from the Outreach platform, including:
- Defined Workflows to ensure reps know what to do and how to do it.
- Content that’s aligned and improved regularly.
- Automation that adds efficiency and data-driven decisions.
While one person might hold more than one role, or the responsibilities might be shared across multiple team members, we see the same results - the most successful teams have someone taking ownership of these roles.
Below are the common roles we’ve identified and the value each can provide. With these as your guide, you’ll achieve maximum Outreach success in no time!
5 Key Outreach Roles
What’s next? Stay up to date on the latest and greatest articles by clicking the Follow > New articles button here. We'll send you an email reminder when our CSMs add new content that you won't want to miss. And as always, visit Outreach University, Support Portal, or contact our Professional Services team to get the most out of Outreach!
© 2019 Outreach.io