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Exporting HAR files in Google Chrome for Outreach support

David Sullivan
Updated

Objective

Sometimes Outreach support may need to request an HAR file with Network or Console logs from your browser in order to troubleshoot an issue.

Applies To

  • Troubleshooting
  • Browser based issues
  • Google Chrome

Procedure

  1. In the Chrome browser window or tab right click and select "Inspect" OR select the 3 dot menu in the top right of Chrome, then More Tools, and then Developer Tools.
  2. Select the Network Tab
  3. Enable "Preserve Log"
  4. Reproduce the issue to generate network data, for example if the issue is with saving updates to prospect fields attempt to update a prospect field and save. If the issue occurs when a page is loaded simply reload or navigate to that page.
  5. Select the download button
  6. Name the file
  7. Select save

Additional Information

It is possible to export an HAR file from browsers other than Chrome, such as MSFT Edge, as well however Outreach support recommends using Chrome for any testing / reproductions at this time.

 

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