Question
When logged in as an Admin to Outreach and reviewing other Users' Mailbox settings, there are no buttons corresponding to mailbox configuration/editing or for disconnecting the mailbox. Why aren't there any options for Admins to manage the connected mailbox?
Applies To
- Outreach Admins
Answer
While Admins have access to most other parts of User setup and configuration—including the authority to request additional mailboxes on behalf of Users—all Users and Admins in Outreach may only configure their own mailbox(es). Generally, due to provider limitations and aligning to security best practice, Users with mailboxes requiring setup, configuration edit, or disconnection must manage this in the Outreach platform themselves within their Personal settings.
Additional Information
How To Connect a Primary Email to Outreach