Outreach Voice Extensibility APIs [Beta]

Purpose: 

The purpose of this article is to provide information to Outreach Admins regarding APIs for Voice Extensibility. 

Intended Audience: 

• Outreach Admins

Notes: 

• Outreach Voice Extensibility APIs are currently in public beta. 

Outreach Voice Extensibility APIs:

Outreach Platform APIs for Voice Extensibility enable developers to integrate external voice services with Outreach. Through this extensibility model developers can build an integrated calling, and call logging, experience between Outreach and an external Voice Service.

This extensibility model supports configuring Outreach to initiate calls by passing phone numbers to a Chrome extension or Desktop app. This extension/app can then call the external voice service telephony APIs to make calls. New Outreach Platform APIs allow the integrated voice service to create a call record for completed calls. The call record is then combined with information the user completes in Outreach to log the call and advance their workflow.

This Beta release provides Customers, ISVs and Voice Providers the opportunity to start developing integrated voice solutions for Outreach. There may be future changes to the design for further improvements before it’s final release. For additional questions, feedback or bug reports, please contact platform@outreach.io.

Find attached: 

• Outreach Platform APIs for Voice Extensibility Developer Guide (Public Beta Release)
• Chrome Extension example code