Disconnected Mailboxes and Calendars

Purpose:

The purpose of this article is to provide information and direction to Outreach Users and Admins regarding reconnecting calendars and mailboxes.

Intended Audience:

• Outreach Admins

Disconnected Mailboxes and Calendars:

Issue:

Outreach User calendars and mailboxes have been disconnected. 

Description:

Outreach Users may receive an in-app notification indicating mailboxes or calendars have been disconnected without User or Admin action.

Solution:

Outreach recommends reconnecting the Organization’s/User’s calendar and inbox as outlined in the steps below:

To Reconnect Your Mailbox:

1. Access the Outreach Platform.
2. Click the User’s initials (avatar) in the bottom left corner of the navigation sidebar.
3. Click You under the User Admin section of the Settings panel.
4. Click Mailboxes in the menu bar and click Setup Account
5. Complete the steps as outlined in the How To Connect a Primary Email to Outreach article.
   

To Reconnect Your Calendar:

1. Access the Outreach Platform.
2. Click the User’s initials (avatar) in the bottom left corner of the navigation sidebar.
3. Click You under the User Admin section of the Settings panel.
4. Click Calendars in the menu bar and complete the setup as outlined in the How To Connect a Calendar to Outreach article.
   

Resuming Failed Email Messages: 

1. Access the Outreach Platform.
2. Click the Outbox icon (paper plane) in the navigation sidebar.
3. Search, sort and filter and click to select the applicable failed emails.
4. Click the More Options (ellipses) and select Retry from the dropdown menu.
5. Click OK to confirm and retry failed email messages.
   
   

Additional Resources:

How To Connect a Primary Email to Outreach

How To Connect a Calendar to Outreach