Your Outreach Support Portal Profile – Outreach Support

Objective

Learn about your Outreach Support Portal account profile, including Name, Profile Photo, Email, and Phone. The Outreach Support Portal provides the ability for Outreach Users to access a support user account in order to easily submit, manage, and review help requests.

Accessing your Support Portal profile requires signing in to the Outreach Support Portal.
The only user-manageable Profile options are Profile Photo and Phone.
For more information regarding contacting support—including hours of operation, best practices, and additional contact options—refer to the Best Practices for Contacting Outreach Support.

At the top right of any page in the Outreach Support Portal, click Sign in.
Note: For more on signing in to the Support Portal, click here.
Once signed in, click your name and profile avatar in the upper right of the page.
In the resulting dropdown, click Edit my profile.
In the resulting pop-up, review the available fields, making changes only to the ones indicated below:
- Name* - This is the first and last name as entered in your Outreach product user profile.
- Profile photo (optional) - Use an image with a 1:1 aspect ratio that is no smaller than 80x80 pixels. The image will be scaled to fit.
- Email* - This displays the email address as entered in your Outreach product user profile, and is where you will receive support ticket update notification messages.
- Phone number (optional)
  *_{These fields should be reviewed, but not changed. Please make any changes and double-check any information in your Outreach user profile account info.}
Click OK to save your changes.