Platform Management
- Invalid Picklist Value Error in CRM Sync
- How to Configure Data Types for Custom Fields of a Purchase and Product Object
- How to Configure CRM Sync for Product and Purchases
- How to Import Purchases via CSV and Map it to Accounts
- Salesforce Sync with Outreach Purchases Configuration Guide
- Salesforce Sync with Outreach Products Configuration Guide
User Permissions Management
- Field Level Governance for Opportunity Amount
- How to Enable Outreach Content Governance
- User Not Receiving Password Reset Link Email
- Can User Login Data be Exported from Outreach?
- Can an Outreach Admin delete User Meetings?
- Outreach Content Governance Overview and FAQ
Multi-User Assignment
Troubleshooting
- What browsers support Outreach?
- How to map the Meeting Type field to the CRM
- How to Fix the "User exceeded their Org's daily email in/out limit"
- Issues signing in to LinkedIn Sales Navigator
- "Email is using an excluded email address" error
- Why is my trigger not firing for all prospects on the preview?
Single Sign On
- Configuring Cross-Instance Sign in Outreach
- Could Not Retrieve SSO Connection Name Error
- Uploading an SSO Certificate
- Error: 'Outreach SSO - Sorry, but we're having trouble signing you in.'
- Can't send claim link to users
- The email address given by the SSO provider does not match the email provided to Outreach Error
Safeguards
- Automatic Outreach Call Recording Deletion
- Outreach Email Retention
- Data Retention at Outreach
- Do org-level email limits apply to one-off emails?
- Delayed Email Global Throttle Limit Error
- How Outreach Schedules Email Deliveries
Integrations
- 'Failed to send message' error in LinkedIn Task when trying to send a LinkedIn message
- Installing Marketplace Apps for Specific Users
- The Zoom phone integration app is covering/blocking Outreach and I cannot move or hide it
- Can I view the status of LinkedIn connection requests sent from Outreach?
- Can I add an integration that's not natively supported by Outreach?
- When calling a prospect from a task, it's opening in a new call log window, rather than updating the existing task window (RingCentral)
Release Notes
- Outreach Product Release Notes - November 2024
- Outreach Product Release Notes - October 2024
- Outreach Product Release Notes - September 2024
- Outreach Product Release Notes - August 2024
- Outreach Product Release Notes - July 2024
- Outreach Product Release Notes - May 2024