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  2. Onboarding

Onboarding

Welcome to Onboarding! Here you will find content that focuses on the introduction of the primary functions required to get started and knowledgeable about Outreach for day-one users.

Outreach Platform Introduction

  • How do I sign/log out of Outreach?
  • I'm not seeing some of the pages and icons on the left-side navigation bar
  • Using Keyboard Shortcuts in Outreach
  • Outreach User Admin Settings: Logo Overview
  • Outreach User Admin Settings: General Org Overview
  • Claim Your Outreach Account
See all 16 articles

Outreach Basic Setup

  • Why are is the bounced column showing 0 for all sequences in the sequence list view?
  • How To add a template to a sequence step?
  • How to check when a prospect was created?
  • Mailbox Authentication Failure - Troubleshooting Steps
  • What are the requirements when using SendGrid as send method?
  • How to view all active users?
See all 28 articles
Resources

  • Outreach University
  • Success Center
  • API Documentation
  • Platform Status
Support Info

  • Outreach Support Offerings
  • Best Practices for Contacting Support
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  • Outreach Application
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