How To Remove Prospect Data from Outreach

Created by Aye Myat, Modified on Mon, 9 Feb at 11:01 PM by Alsabana Sahubarali

Objective

The purpose of this article is to provide direction to Outreach Admins in permanently deleting Prospect data from the Outreach Platform.

This article illustrates the process for deleting data per the California Consumer Privacy Act (CCPA). For more information regarding the CCPA, refer to the CCPA FAQs article.
This is a permanent and irreversible deletion process. Outreach Support will not be able to recover any data lost through this process in the event it is needed later.
Some Outreach views and options require admin-level governance permissions. If the options outlined in this article are unavailable, contact the Org's Outreach Administrator as applicable. For more information regarding governance profile settings, refer to the Outreach Governance Profile Settings Overview.
When a user submits an email address within the compliance request, the compliance request should remove all mailings/messages associated with that mailbox.

Access the Outreach Platform.
Click Administration.
Click Data & Privacy > Compliance requests.
Input the applicable email address of the Prospect to be deleted in the Email address field.
Note: Only one email address can be submitted at a time.
Click Submit Request.
Input the applicable email address in the Email address field in the confirmation dialogue box.
Click Delete. The request is queued for deletion.
Note: Clicking Delete is a permanent action and cannot be undone.