How To Purchase Phone Numbers in Outreach - Users workflow

Objective

The purpose of this article is to provide direction to Outreach Users in purchasing phone numbers in the Outreach's platform.

The ability to purchase a phone number through Outreach is controlled by User Governance Profiles. If you do not have access, contact your Outreach Admin for more information. 

Applies To

• Outreach Users

Notes

• Purchasing International Phone numbers follows the same process outlined in this article; however, some locations will require additional documentation and address verification. For more information regarding international phone numbers, refer to the International Phone Number Overview and FAQs article.

Procedure

Purchase Phone Numbers in Outreach

1. Access the Outreach Platform. 
2. Click the User's initials (avatar) in the bottom left corner of the navigation sidebar. 
3. Click on Personal Settings. 
4. Under Voice, Click Phone numbers.
5. Click the Purchase new phone number button. 
6. Select the Country from the dropdown menu. 
7. Click to select the applicable number. Search an area code to purchase a number for a specific location.
8. Click Continue. 
9. On the Confirmation window, review and click Purchase.

In the event there are no numbers available in your desired area, please reach out to our support team with details for the number and how many you would like. We will pass this along to our voice provider to help demonstrate demand. Please note that this is only a request and we cannot guarantee any ETA for when a number may be made available.

Additional Information

Outreach University - Outreach Voice