FAQ
What are your Office Hours sessions?
Office Hours are your go-to resource for asking questions, receiving real-time guidance, and optimizing your instance alongside Outreach experts and leaders.
These weekly sessions cover foundational, technical, and strategic topics, allowing you to learn and problem-solve live with experts.
Where can I see upcoming Office Hours sessions and register for an upcoming webinar?
You can see all of our upcoming Office Hours sessions and register on our Success Center.
I registered for an Office Hours session but didn't receive a confirmation email or a link to join the session.
Confirmation emails may take up to 1 hour after registering to be delivered.
However, if it hasn't arrived, your email provider or IT organization's email filters may have re-routed or bounced the confirmation email.
Here are four options for troubleshooting:
- Check your Spam folder for the email
- Check with your IT to ensure that emails from customercare@gotowebinar.com are approve-listed. Once it is, try re-registering.
- You may also try registering with a separate email address (e.g. gmail) to see if you can get the confirmation email.
- Confirm that you have not unsubscribed from emails from customercare@gotowebinar.com in the past. If you have, the email will bounce and not reach your Inbox or Spam folder. You can verify if you've unsubscribed from emails using this guide.
If you're still experiencing issues, please email success-pmo@outreach.io.
I registered for an Office Hours session but cannot attend. Will I receive a recording?
Yes! All registrants will receive a recording 48-72 hours after the session has ended.
I attended an Office Hours session and was told I would be sent a follow-up email with the recording. When will I receive the follow-up?
All registrants will receive a follow-up email with the recording 48-72 hours after the session has ended.
If you haven't received a follow-up email and it's been over 72 hours since the session, you can:
- Find the recording in the webinar replay library, available 48-72 hours after the end of the session
- Reach out to success-pmo@outreach.io for assistance
How soon after a session will a webinar recording be available? And where?
The recordings from our sessions can be viewed here 48-72 hours after the session ends.
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