Call Monitoring in Outreach

Objective

The purpose of this article is to provide information to Outreach Users to help users listen to another users’ live call. This  feature provides a real time call monitoring experience to Outreach Users by allowing users to follow users or teams of users live through their calling journey. 

Applies To

• Outreach User

Before You Begin

• Users need to have the governance permission for live listen enabled.
• Users need to be able to view the calls of whichever users they are monitoring.
• There is a limit of 20 monitored users per page.
• Locked Users will also appear when filtering for Teams.

Procedure

1. Access the Outreach Platform. 
2. Click the Calls tab.
3. Click Call Monitoring.