How To Configure Outreach User Email Limits and Safeguards

Purpose:

The purpose of this article is to provide direction to Outreach Admins in configuring daily email limits at an individual user level.

Some Outreach views and options require admin-level governance permissions. If the options outlined in this article are unavailable, contact the Org's Outreach Administrator as applicable. For more information regarding governance profile settings, refer to the Governance Profile Settings Overview article.
Email limits determine how many emails individuals can send from Outreach each day/week as well as the total email limits per mailbox.
Outreach has a sending limit of 5000 emails per week. This limit is per user, and only applicable to emails sent from the Outreach Platform, using Outreach Everywhere, and the Outreach Sales Engagement Add-In for Outlook.

Access the Outreach Platform.
Click the User's initials (avatar) in the bottom left corner of the navigation sidebar.
Click You under the User Admin section of the Settings panel.
Click Edit to the right of the applicable mailbox.

Click Advanced and configure the Send Settings as outlined in the table below:

Option	Description
Maximum Bulk Emails A User Can Send Per Day From Within Outreach	The number of emails each User can send using Outreach each day.
Mailbox In/Out Cut-Off Limit Per Day (Total Regardless of Outreach)	Total number of email deliveries that can be sent by Outreach Users each day.
Number of times to auto-retry a delivery if it fails	Total number of retries Outreach initiates when a failed-delivery is detected.
Maximum deliveries allowed within a time period	Total number of email deliveries allowed within a user-defined time frame. Note: Email Providers often have a limit to the number of emails a user can send within a given time frame. For example, Gmail limits Users to 10 email deliveries per minute. Outreach does not have influence on email provider limitations.
Require mailbox to be recently synced before sending	Requires a User's mailbox sync prior to sending emails.