How To Transfer Sequenced Prospects – Outreach Support

Objective

The purpose of this article is to provide direction to Outreach Admins in transferring prospect ownership to another Outreach user.

Occasionally transferring Sequenced Prospects, transferring Sequence ownership, or change ownership of Prospects from Outreach to another Outreach User is necessary to ensure an efficient and effective workflow. A common example of this is when a User leaves the organization, and existing active Prospects and Sequences need to be transferred to another user.

Applies To

Outreach Admins

Before You Begin

Some Outreach views and options require admin-level governance permissions. If the options outlined in this article are unavailable, contact the Org's Outreach Administrator as applicable. For more information regarding governance profile settings, refer to the Governance Profile Settings Overview article.
The following process is applicable for Outreach Admins transferring sequences or sequenced Prospects in large batches. Outreach provides the same functionality in a streamlined propagating process. For more information regarding propagating prospect records, refer to the How To Enable Propagate Prospect Ownership article.
This process DOES NOT change the current pending sequence task owner. It only updates the sequencer, the email sender, and will update any new/future tasks in the sequence. If there is an existing pending sequence task, you will have to manually change the owner or let the previous owner complete it. If it is a manual email task, that existing pending sequence task will still be owned by the previous user, but the sender of the email will be from the new sequencer's email.

Procedure

Access the Outreach Platform.
Click the User's initials (avatar) in the bottom left corner of the navigation sidebar.
Click Sequences States under the System Activity section in the Settings Panel.
Click Sort & Filter and input the applicable user name in the Sequencer field.
Note: Input the name of the original Prospect/Sequence owner.
Select the applicable Prospects to reassign.
Click the Additional Actions.
Select Assign Mailbox.
Select the new owner from the From: dropdown menu on the Assign prospects to... window.

Select the applicable action from the Update existing undelivered emails?: dropdown menu as outlined in the table below:

Option	Description
Yes, update the mailbox of any existing undelivered emails	Updates who the mailings come from and who Tasks will be assigned to.
No, leave any existing undelivered emails untouched.	Will retain the original owner as who mailings originate from and who Tasks will be assigned to.