Enable Voice Integrity in Outreach

Objective

The objective of this article is to provide information to Outreach Admins for registering their US phone numbers through Voice Integrity. The Voice Integrity feature automatically registers US purchased phone numbers reducing the likelihood of calls with these numbers being flagged as spam.

Applies To

• Outreach Admin

Before you begin

• Requires Outreach Voice
• Only impacts US purchased numbers
• This currently supports the spam analytics providers used by AT&T and T-Mobile. Verizon will automatically be added at a later date when our voice provider, Twilio, supports it.
• This covers the same providers as registering through FreeCallerRegistry.

Mobile phone providers in the US are increasingly labeling phone numbers as spam leading to reduced call answer rates and increased blocking of calls due to negative reputation. Voice integrity registers US purchased phone numbers with analytics providers for T-mobile and AT&T

In the coming months, Twilio, our voice provider, will also support registration for Verizon Wireless as well. If you have already signed up for Voice Integrity, there will not be any additional action needed. We will automatically register your phone numbers with the analytics provider for Verizon Wireless when available.

Procedure

Configure a Business profile

To begin, you will need to create a business profile for your organization if you have not done so already.

1. Log in to Outreach as an Admin.
2. Navigate to Admin Settings > Tools > Phone numbers > Compliance & Trust.
3. Create a profile.

You will need the following information:

• Business Name
• Physical Address (Street, City, State/Province/Region, Postal Code, Country)
• Business Type (Sole Proprietorship/Partnership/Corporation /Co-Operative/LLC/Non-Profit)
• Company Type (Private/Public)
• Stock Ticker & Exchange (if Public)
• Business Registration Number and Type
  • Note: For A2P 10DLC registration, you must provide your Tax ID / EIN
• Industry
• Website
• Regions of Operations
• Authorized Representative (Note: Authorized representatives must be publicly verifiable employees of your company)
  • Last name
  • First name
  • Email
  • Title
  • Job position
  • Phone number

Once submitted, your entry will be reviewed by our voice provider, Twilio. Note that approval may take 48 hours or longer.

Activate Voice Integrity

Once your Business Profile has been approved, you can activate Voice Integrity.

1. Navigate to Admin Settings > Tools > Phone numbers > Compliance & Trust.
2. Navigate to Voice Integrity
3. Click Create.
   
4. Once complete, click Sumit for approval.

Additional Information

Outgoing Calls Appearing as Spam