How To Enable Dialpad in Outreach

Purpose: 

The purpose of this article is to provide direction to Outreach users in enabling Dialpad in Outreach as the default voice provider. 

Note: The Voice tab is only available to users after Dialpad has been enabled in the Org Settings. For more information on enabling Dialpad as your org's Voice Service, refer to Outreach User Admin Settings: Org Voice Overview. 

Before Completing This Process, Ensure Users: 

• Set up a Dialpad account. 
• Enable Dialpad Everywhere in the Dialpad App Settings.
• Confirm the Google Chrome Browser Version. 
• Confirm Dialpad is compatible with the browser.

How To Enable Dialpad in Outreach

1. Access the Outreach Platform. 
2. Click on the user's initials in the navigation sidebar. 
3. Click the Voice tab in the menu bar.
   Note: This tab is only visible if the Admin has enabled and selected Dialpad as the voice service provider in org settings.
   
4. Click Connect under the Connect to your Dialpad account option.
5. Click Allow on the Access Approval window.
   Note: If prompted to login, complete the login process with the same credentials used for signing into the desktop Dialpad application.
   The Dialpad phone number now appears for use in Outreach Voice.

Incorrect Phone Number

If the phone number is not correct, complete the following steps: 

1. Confirm the user signed in with the correct credentials. 
2. Sign into Dialpad in new browser. 
3. Disconnect/Reconnect Dialpad in Outreach. 
4. Confirm the Google Chrome Browser Version.