Can multiple users configure a custom caller ID for the same number, but with their own extension?

Created by Aye Myat, Modified on Mon, 9 Feb at 11:01 PM by Alsabana Sahubarali

Applies To

  • User Voice settings
  • Outreach Voice
  • Imported Phone Numbers

Answer

A custom caller ID cannot be configured for multiple users for the same phone number, even if they have their own extension. It can only be configured for a single user.

Additional Information

How To Configure Custom Caller ID (Import a Phone Number into Outreach) 

Outreach Custom Caller ID FAQ 

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