Overview
Note: As of August 1, 2025, the former Outreach Office Hours webinar series has been reformatted as Outreach University Live.
As part of our commitment to your success and getting full value out of the Outreach platform, we are proud to offer weekly online Outreach University Live sessions via online webinar, covering foundational, technical, and strategic topics and allow you to learn and problem-solve live with experts. Use Outreach University Live as your go-to resource for asking questions, receiving real-time guidance, and optimizing your instance.
Can't make it to a session? Register to attend and you'll receive a link to the webinar session recording when it becomes available for watching on-demand.
Learn more about this powerful Outreach customer resource below.
Applies To
- Outreach Admins
- Outreach Users
FAQ
When are your Outreach University Live sessions?
Outreach University Live webinars are held weekly, with each session focused on a specific topic area.
Where can I see upcoming Outreach University Live sessions and register for an upcoming webinar?
You can see all of our upcoming sessions and register to join on our Success Center.
I registered for an Outreach University Live session but didn't receive a confirmation email or a link to join the session.
Confirmation emails may take up to 1 hour after registering to be delivered and will be sent from customercare@gotowebinar.com.
However, if it hasn't arrived, your email provider or IT organization's email filters may have re-routed or bounced the confirmation email.
Here are four options for troubleshooting:
- Check your Spam folder for the email.
- Check with your IT to ensure that the email sender address customercare@gotowebinar.com is approve-listed. Once it is, try re-registering.
- You may also try registering with a separate email address (e.g., your own Gmail) to see if you can get the confirmation email.
- Confirm that you have not unsubscribed from emails from customercare@gotowebinar.com in the past. If you have, the email will bounce and not reach your Inbox or Spam folder. You can verify if you've unsubscribed from emails using this guide.
If you're still experiencing issues, please email success-pmo@outreach.io.
Are Outreach University Live sessions recorded? When are recordings available and how can I access them?
Whether or not you are able to attend a webinar live, all registrants will receive a follow-up email with the recording details 48-72 hours after the session has ended.
If you registered to attend a session but haven't received a follow-up email and it's been over 72 hours since the session, you can:
- Find the recording in the Outreach University Video Library, available 48-72 hours after the end of the session
- Reach out to success-pmo@outreach.io for assistance.
If you did not register for a given session, you can still browse and view the recordings on the Outreach University Video Library or search here in the Support Portal (select the tab for Videos and the Category filter University Live in search results).
Additional Information
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