How To Enable Texting/SMS In Outreach Voice

Created by Aye Myat, Modified on Mon, 9 Feb at 11:02 PM by Alsabana Sahubarali

Objective

The purpose of this article is to provide direction to Outreach users in enabling the texting/SMS feature in Outreach Voice. 

Applies To

  • Outreach Voice
  • SMS
  • Texting

Before You Begin

  • If you do not see texting, please reach out to your Account Executive or Outreach Support.
  • Approval via A2P SMS is required before SMS can be enabled.
  • Outreach requires an Outreach-specific phone number purchased from Twilio for the texting feature to work properly. For more information on purchasing Outreach-specific numbers, refer to the How To Add an Outreach Phone Number article. 

Procedure

  1. Access the Outreach Platform.
  2. Click Personal settings > Phone numbers.
  3. Select a number where Texting is available. The Texting feature is only available for those Outreach numbers set as default.
  4. Click Save.
Your account has been updated successfully.

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