How To Configure Custom Caller ID (Import a Phone Number into Outreach)

Objective

Set up the Custom Caller ID feature in Outreach Voice, which allows you to both:

• import your phone number to be used in the Outreach platform.
• customize the outbound caller ID to match a phone of your choosing. 

Applies To

• Outreach Users

Before You Begin

• Note: Using imported number lists is not a recommended practice due to risk of outgoing calls to Prospects being registered as spam. Additionally, the Outreach Voice Integrity feature will not apply to imported numbers (only U.S purchased numbers).
• Users should import phone numbers from their own ends. Admins can't execute imports on behalf of users. 
• When using an imported phone number for receiving calls, Outreach will not capture incoming calls. If you need to capture incoming calls in Outreach, please use a Purchased Outreach Number.

Procedure

1. Access the Outreach Platform.
2. Hover over the user's initials in the bottom left-hand corner of the navigation sidebar. 
3. Click Personal Settings.

4. In the Voice section, click Phone Numbers.
   
5. On the resulting Voice Settings landing page, click Add Personal Phone Number.
    
6. Input the phone number you want Outreach to use when calling prospects. 
7. Click Verify. 
8. The Verify Phone Number window re-populates with a 6-digit code and the platform dials the user-specified number. 

9. Answer your phone and input the 6-digit verification code.
   

   Note: For the verification process to complete successfully, you must answer the phone and input the 6-digit verification number shown
10. Click Save. Your account has been updated successfully.