User creation or update error: "Email has already been taken"

Symptom

When creating or editing a user, an error under the email field appears, "Email has already been taken".

Applies To

• Admins

• User creation

• User editing

Resolution

To resolve the issue, search for the email address within the Users section of Outreach. If you're unable to locate the user by searching for the email address, try removing all other filters from the search and adding the User status filter set to the locked option, as shown in the example below. To operate within best practices, we recommend unlocking this user seat and setting up the new user under the account that already exists. To unlock, click the three horizontal dots on the far right-hand side of the user list. 

If you don't want to reuse the locked user seat, the other resolution would be to edit the user's login email address, which will free it up for use on a new user.

Cause

This error is indicating that the email address attempting to be saved to a user profile is already attached to another Outreach user. 

Additional Resources

Outreach Seat Management Process