Objective
The purpose of this article is to provide clarification to Outreach users about the possibility of syncing a user's mailbox between different Outreach instances.
Applies To
- Outreach users
Procedure
- We use email addresses to differentiate records in Outreach (Prospects and Users).
- Each user has a different email address to send emails. If you request us to add the same mailbox to another user in a different Outreach instance, we will receive an error message that says "Email is already taken by another user", which prevents us from taking this action.
Additional Information
How to edit Outreach user information as an admin
How To Connect a Primary Email to Outreach
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