User Details & Activities

Purpose: 

The purpose of this article is to provide information to Outreach Admins regarding details and activities on a user's account. 

Intended Audience: 

• Outreach Users

User Details & Activities: 

Outreach Admins can view the all activity for active Outreach users in the account. The list will show admins if they're users have their mailboxes and calendars synced. In addition, you'll see  details on the number of emails that have been sent, reply rate, open tasks, and active prospects over the last 60 days

Clicking on the silhouette button allows Outreach admins to assign a governance profile to groups of Outreach users, and the organization tree button lets Outreach admins assign Outreach users to the appropriate role.

Under the ellipses button (...) you can export a user CSV, lock or unlock Outreach user seats, add or remove individuals from teams in bulk, force expire passwords, and sync Outreach users with Salesforce user seats.

Individual Outreach User Activity

Clicking into an Outreach user seat will take you to a page that shows the activity timeline, a list of sent emails and calls logged by the individual.