Overview
Check out the answers to these frequently asked questions for billing information.
Applies To
- Outreach customers
- Billing Support
Frequently Asked Questions
Q: Where can I find a copy of Outreach’s W-9?
A: A copy of Outreach’s W-9 can be found here.
Q: How does Voice Pricing work?
A: Please see our Outreach Voice Pricing Overview and guide to Understanding Outreach Voice Billing.
Q: Where can I view my invoices and payments?
A: All invoices are accessible within our customer billing portal. Please create an account using the billing contact email on file and you will be able to view all invoices and payments made on the account.
Q: How do I update my credit card on file or make changes to my payment method?
A: You will first need to create an account within our Customer Billing Portal here. Please create an account using the billing contact email on file, which is the same email that invoice notifications are sent to. You will then receive a confirmation email. Follow the link in that email in order to log in. Once within the portal, you will be able to update or remove the card on file.
Q: How can I make payments?
A: We accept all major credit cards (American Express, Visa, Mastercard), ACH payments, wire payments, Bill.com, or checks:
- To pay via credit card: Please log into our customer Billing Portal.
- To pay via Bill.com: Please connect with us via Bill.com with the network ID0176860056677397.
- To pay via wire, ACH, or check: Please see here or follow the payment instructions located on each of our invoices.
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Notice Regarding Silicon Valley Bank (SVB) |
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Effective March 2023, Silicon Valley Bank is no longer the receiving institution for Outreach payments.
Attention customers who use an SVB account to pay Outreach invoices: If you are impacted, contact billing@outreach.io and reference “SVB” in the subject line. Please know that we are aware of the situation and will work with you, and service will not be interrupted in the rare event of cash being trapped at SVB given the announcement on March 12, 2023, by the Federal Reserve that all depositors will have access to their funds on March 13, 2023. |
Q: How do I purchase additional seats or reassign licenses?
A: If you have available seats, you can add new users in the Outreach application. If you don't have any seats available, you can reach out to the support team from the Support Portal to purchase new licenses.
Q: How do I change my billing cycle?
A: Please contact your Sales Representative to obtain an amendment for signature.
Q: I've noticed a notification in the app about a billing issue, how can I remove it?
A: Outreach users may be notified within the app when an expired credit card or unpaid invoice has led to a balance due on the account. To resolve the issue, use the billing portal to update payment methods and settle outstanding balances. Please note that the notification may take 24 hours to clear from your account.
Q: How can I get more help with my bill?
A: For any other questions related to billing, please log in to our Support Portal and open a Billing Questions ticket, or reach out to billing@outreach.io.
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