Symptom
When presenting/sharing the screen in Microsoft Teams, the screen share isn't captured in the Kaia recording.
Applies To
-
All Kaia users
Resolution
Choose the screen capturing option rather than the embedded option when sharing screens.
Cause
Teams has two ways of sharing screens:
1. Embedded in app experience (basically opening browser tab within the Teams client)
2. Through screen capturing
Kaia will only pick up the shared screen from the screen capturing experience.
Additional Information
Any information that might be required to better understand the issue.