Q: Will enabling SSO for Outreach cause any problems for those that have already logged in via email/password?
A: Enabling SSO while some users are currently logged in shouldn't invalidate their sessions immediately. Currently logged in users will simply need to log back in as soon as their current session times out, and the new login will be via their SSO provider. There should be no disruption, assuming users are already familiar with logging in with SSO.
Q: Does Outreach support provisioning a license through our SSO provider if we run out of licenses? For example, when a new sales rep joins the team and they log in to our SSO provider for the first time, what happens if we are out of Outreach licenses?
A: You won't be able to add licenses via SSO. If you have the additional licenses already, you can auto-provision seats through your SSO provider, but we'll need your explicit permission to add additional seats to your subscription overall.
Q: If our SSO provider went down, can we sign into Outreach without using SSO (ie via the Outreach website)?
A: Once SSO is enabled, it becomes the only way to access your org's Outreach seats. In the unlikely event that your SSO provider goes down, you would need to contact your CSM or the Outreach support team to have them disable SSO for your org, at which point all users who need to log in would need to create a new password and use that to log in.