The Outreach Status Page

Overview

Check the status of Outreach platform, application, and integration outages, performance issues, or planned maintenance at status.outreach.io. On the Status Page you will have access to: 

• About This Site - Information on statuses and the current status of the platform. 
• Scheduled Maintenance - Scheduled upcoming downtime for maintenance updates. 
• Past Incidents - Insight to the Outreach Status page's historical incidents by month and maintenance history. 

In order to view information relevant to your organization, you must sign in to your Outreach account. If you have multiple Outreach accounts, you will see information relative to your specific instance and will have to log in to other accounts to see specific information to another instance.

Applies To

• Outreach Users

Using the Outreach Status Page

For more information on the current status of your Outreach service:

1. Access the Outreach Status Page.
2. Click Sign in.
   
3. Log in to your Outreach Account.
4. Active issues will populate an incident card at the top of the status page.
5. Scroll down to expand the list of services and their statuses for your production environment.
6. Hover over the question mark icon to see more information about that feature.

Note: If you are experiencing problems connecting to Outreach and do not see a notice posted, please contact Outreach Support. 

Subscribing to Status Updates

1. Access the Outreach Status Page.
2. Click Sign in.
3. Log in to your Outreach Account.
4. Click Subscribe in the top right corner.
5. Click to select the applicable subscribe option from the menu bar. See table below for more information regarding communication channels. 
   

   Option (Icon)	Description
   Email (Envelope)	Notifications regarding any newly created, updated, and resolved Outreach issues are communicated via email.
   Text (Phone)	Notifications regarding any newly created, updated, and resolved Outreach issues are communicated via text message.
   Webhook (Angle Brackets)	Notifications regarding any newly created, updated, and resolved Outreach issues are communicated via webhook. Subscribing through webhook is not possible if an active email subscription exists.
   Close (X)	Closes the Subscribe Options window.

6. Input the required information then click Subscribe.
7. For email and phone/text subscriptions: You will receive a message with a link or button to confirm your subscription. Click this to complete notification sign-up.

A confirmation message will be shown on the top of the page.

Opt Out of Your Status Page Subscription

1. Access the Outreach Status Page.
2. Click Sign in.
3. Log in to your Outreach Account.
4. Click Subscribe in the top right corner.
5. Click Unsubscribe on the channel.

A confirmation message will be shown on the top of the page.

Users can also click Manage your subscription at the bottom of any status update email to opt out of status page subscriptions.