The purpose of this article is to provide information to Outreach users regarding RingCentral and Outreach integration.
Note: RingCentral is a third party voice provider service supported by Outreach but is not an Outreach product. For more information regarding RingCentral, refer to applicable page on RingCentral's website.
Q: Does RingCentral work with Outreach?
A: Yes. RingCentral is one of the few voice providers Outreach Voice is compatible with.
Q: Are active seats for Outreach Voice required in order to use RingCentral.
A: Users are required to have Outreach Voice enabled in order to benefit from the Outreach Voice features including enabling a default voice provider.
Q: Do I have to have an active RingCentral account?
A: Yes. In order to enable RingCentral as a default voice provider in Outreach, Users are required to have an active RingCentral account.
Q: How do I establish a RingCentral account.
A: Refer to RingCentral's website for information on establishing a RingCentral account.
Q: How do I enable RingCentral to be the organization's default voice service provider?
A: For more information regarding the admin process for enabling RingCentral, refer to the How To Enable RingCentral in Outreach Voice - Admin Process article.