Signing in to the Outreach Support Portal for the First Time

Purpose

The purpose of this article is to provide direction to Outreach Users in using the Outreach Support Portal at https://support.outreach.io for the first time. The Support Portal is a one-stop hub for answers and solutions while providing convenient, direct access to the Outreach Technical Support Team and your help request tickets.

For your convenience, general user and admin content on the Outreach Support Portal is available without logging in. However, you must sign in as a customer to contact support and manage your tickets.

Intended Audience

Outreach Users

Notes:

While the Outreach Support Portal currently requires a separate login from your Outreach application platform, to ensure the best experience, it is strongly recommended that you use the same email address for both.
If you have previously contacted Outreach Support via email, chat, or phone, your Support Portal account has already been created using the email address provided during that interaction. You simply need to reset the password. (Details below.)

Accessing the Outreach Support Portal

The Outreach Support Portal is located at https://support.outreach.io.

From within the Outreach application, you can reach the Support Portal by clicking the question mark icon at the top, then selecting Knowledge Base from the drop down.

As the knowledge base articles are openly accessible for your convenience, you can also utilize public search engines such as Google, Bing, DuckDuckGo, etc., to get to answers and solutions on the Support Portal.

Note: The search feature on the Support Portal additionally includes other content from our rich library of resources, such as courses and webinars from the Outreach University.

Logging in to the Support Portal for the First Time

Accessing the help request form and ticket management features of the Support Portal requires signing in separately from your Outreach application with a unique set of credentials, and is based on your email address. However, signing in for the first time will be different depending on whether or not you have previously contacted the Outreach Support team for assistance.

If You Have Never Opened a Support Ticket or Created a Support Portal Account

In the upper right of this (or any) page on the Support Portal, click Log into the support portal.
In the Sign in to Outreach window, click the link to Sign up.
In the registration window, enter your full name and email address as associated with your Outreach user account.
Click the Sign up button.
Check your email inbox for a message from the Outreach Support Team with subject Create a password for Outreach. It may take a couple of minutes. Be sure to also check your spam folder.
Follow the link and instructions in the email to create a password and sign in.
Review and update your Support Portal user profile.

If You Have Previously Contacted Outreach Support

If you have worked with our Support team in the past via email, chat, or phone, your Support Portal account has been created using the email address you provided at that time. To complete your initial sign in and create your access, simply set your password:

In the upper right of this (or any) page on the Support Portal, click Log into the support portal.
In the Sign in to Outreach window, click the link to Get a password.
In the Please set me up with a new password window, enter the email address used to interact with Outreach Support previously.
Check your email inbox for a message from the Outreach Support Team with subject Create a password for Outreach. It may take a couple of minutes. Be sure to also check your spam folder.
Follow the link and instructions in the email to create a password and sign in.
Review and update your Support Portal user profile.