How to Uninstall the Outreach Sales Engagement Outlook Add-In

Objective

Uninstall the Outlook Add-in as an Outreach User.

Applies To

• Outreach Admins
• Outreach Users
• Outlook Add-in v3.0
• Outlook Add-in v2.0
• Outlook Add-in v1.0 (LEGACY)

Before You Begin

Please Note

• The Outlook add-in is not available through the Microsoft store, as it includes the native send feature, which is not allowed in the AppSource Microsoft store.
• For users who are using Outlook add-in on a daily basis, we recommend installing the new add-in.

Who can uninstall the Outlook Add-in

• Admins on behalf of users through the Microsoft Admin Center. Refer to the Manage add-ins in the admin center Microsoft guide.
• Users need to have rights to install the add-in to their Outlook.

Reasons to uninstall the Outlook Add-in

• Users looking to switch from the legacy add-in to the new add-in.
• Users who have installed the new or legacy add-in but no longer need it.
• Users who have encountered an issue with the add-in.
  • Latency when sending an email
  • Replies to new emails being saved as drafts rather than being sent

Outlook User Instructions to Uninstall

The process of uninstalling the 1.0 (legacy), 2.0, and 3.0 add-in is identical. 

1. Navigate to https://outlook.office.com/mail/.
2. Compose a new message.
3. Within the menu toolbar, click Apps (three dots).
4. Select Add apps.
   
5. Locate the Outreach add-in.
6. Click Remove.
   
7. Follow the prompts to remove the add-in.

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