How to Uninstall the Outreach Sales Engagement Outlook Add-In

Purpose

The purpose of this article is to provide information to Outreach Users about how to uninstall the Outlook Add-in.

Intended Audience

• Outreach Admins
• Outreach Users
• Legacy add-in users
• New add-in users

Note

• The Outlook add-in is not available through the Microsoft store, as it includes the native send feature, which is not allowed in the AppSource Microsoft store. 
  • For users who are using Outlook add-in on a daily basis, we recommend installing the new add-in. 
  • For users who are not frequent users of the Outlook add-in, we recommend installing the legacy add-in.
• Read more about the differences between the legacy and new add-in.

Process

Who can uninstall the Outlook Add-in

• Admins on behalf of users through the Microsoft Admin Center. Refer to the Manage add-ins in the admin center Microsoft guide.
• Users need to have rights to install the add-in to their Outlook.

Reasons to uninstall the Outlook Add-in

• Users looking to switch from the legacy add-in to the new add-in.
• Users looking to switch from the new add-in to the legacy add-in.
• Users who have installed the new or legacy add-in but no longer need it.
• Users who have encountered an issue with the add-in.
  • Latency when sending an email
  • Replies to new emails being saved as drafts rather than being sent

Outlook User Instructions to Uninstall

The process of uninstalling the legacy and new add-in is identical. 

1. Navigate to https://outlook.office.com/mail/.
2. Compose a new message.
3. Within the compose toolbar, click More Options (three dots).
4. Select Get Add-ins.
   
   
5. Locate the Outreach add-in. Click More Options (three dots).
6. Click Remove.