Objective
Learn about the voice charges on your Outreach invoice.
Applies To
- Outreach Admins
- Outreach billing
Outreach Voice Services Summary
The option to enable an integrated Sales Dialer is included in the Outreach Platform.
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Customers using the dialer pay for usage including voice minutes and phone numbers.
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Outreach offers pay-per-use (monthly billing for actual usage) or subscription (billed at a fixed rate for a specific capacity) plans for both voice minutes and phone numbers.
- Monthly voice charges are shown broken down by type of charge and rate along with usage in your invoice Summary of Charges.
Note: The above is an example of the structure of voice charges on an Outreach invoice and may not reflect the most current plan options and pricing.
Voice Minutes & Phone Number Billing
Counting Minutes
- Minute usage includes connected time only.
- Call durations are rounded up to the nearest minute.
- If users make calls by bridging together a call between Outreach and their external phone, with a call between Outreach and another party, the number of minutes used is doubled.
Minutes Billing by Plan Type
- Your invoice will reflect charges per your voice minutes plan, whether subscription or pay-per-use.
- If you are on a subscription plan, any consumption over and above the limits of your plan are charged at the pay-per-use rates for the destinations called.
- Please refer to the Outreach Voice Pricing Overview for:
- a breakdown of available minutes and phone numbers plans and pricing options
- current pay-per-use rates
Phone Number Billing by Plan Type
- Your invoice will reflect charges per your phone numbers plan, whether subscription or pay-per-use.
- Pay-per-use phone number pricing is dependent on the country the number is in.
- US & Canada subscription minutes plans include a local phone number.
- A shared numbers subscription plan provides a common pool of US & Canada numbers within the same org that the entire org can use for calling.
- Phone numbers purchased and assigned specifically to an individual user are charged separately from the shared phone numbers pool.
Additional Resources
Outreach Voice Pricing Overview
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