Outreach Voice Extensibility APIs

Created by Aye Myat, Modified on Mon, 9 Feb at 11:01 PM by Alsabana Sahubarali

Purpose: 

The purpose of this article is to provide information to Outreach Admins regarding APIs for Voice Extensibility. 

Intended Audience: 

  • Outreach Admins

Outreach Voice Extensibility APIs:

Outreach Platform APIs for Voice Extensibility enable developers to integrate external voice services with Outreach. Through this extensibility model developers can build an integrated calling, and call logging, experience between Outreach and an external Voice Service.

This extensibility model supports configuring Outreach to initiate calls by passing phone numbers to a Chrome extension or Desktop app. This extension/app can then call the external voice service telephony APIs to make calls. New Outreach Platform APIs allow the integrated voice service to create a call record for completed calls. The call record is then combined with information the user completes in Outreach to log the call and advance their workflow.

Find attached: 

  • Outreach Platform APIs for Voice Extensibility Developer Guide (Public Beta Release)
  • Chrome Extension example code

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