Why do I need to associate a call with a prospect in case of 'Multiple matches'?

Created by Aye Myat, Modified on Mon, 9 Feb at 11:02 PM by Alsabana Sahubarali

Applies To

  • Salesforce
  • Outreach Everywhere

Answer

The reason you need to associate a prospect with the call when calling a certain phone number from Salesforce is because that number is present in the profile of several different prospects in Outreach.

To avoid that, you need to remove the phone number from the other prospects' profiles it is
present in, so that it is only present in the profile of one prospect.

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