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International Support in the Outreach User Interface

Chris
Updated

Objective

"Does Outreach work in X country?" or "Does Outreach work in X language?" has multiple implications, all of which are a subset of general localization concerns. Learn more about how international context and languages are represented in the Outreach platform below.

Applies To

  • Outreach Users

International Support in Outreach by Context

User interface language

The Outreach platform interface is generally presented only in English.

Currently, a user-controlled setting to select an alternative default language is in beta. Options include English (default), German/Deutsch, French/Francais, Spanish/Espanol (Spain and LATAM). Learn more about the beta UI localization feature here!

Outreach 2023-12-05 at 8.33.46 AM

 

Time zone

All Outreach features work the same regardless of the time zone the user is physically located in. An org default time zone can also be selected.

User-entered characters and encoding

Areas of the application that feature a text editor (i.e., a field the user can type free text into) generally support any alphabet-based language (Latin/Roman, Cyrillic characters, such as English, Spanish, Russian, etc.), as well as logographic languages (e.g., Chinese, Japanese, Korean).

Note: While text from right-to-left writing systems (e.g., Arabic and Hebrew) may be entered into the editor, the output may not always display in the appropriate direction.

Out-of-office (OOO) detection

Outreach detects OOO messages based on phrases appearing in either the subject or body of the message. Outreach's algorithm looks for phrases in English, a few phrases in German (abwesenheitsnotiz / automatische antwort), and one phrase in French (absence du bureau). 

Currency

Outreach supports the rendering of all currencies. Additionally:

  • The default currency is the US dollar but can be updated by an admin within Outreach Org settings.
  • Individual deals can have their own currency.
  • Admins can import the currency of an Opportunity directly from Salesforce. We currently do not support importing the currency of an Opportunity from Microsoft Dynamics.
  • We currently do not support currency conversion.
  • When Opportunities within an org have more than one currency type, the total amount on the Opportunities homepage will equal N/A.

International access to the web application

Outreach is accessible within China's national firewall. Domain accessibility can be confirmed using Comparitech.

Other cultural, regional, or language considerations

Outreach does not make changes based on detected language or region. Any specific requests as it pertains to a language, culture, or region can be requested by submitting a request to our support team using the Support portal.

Additional Information

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