Outreach has a variety of safeguards in place to help users avoid common mistakes before emails go out. Safeguards can cause emails to fail in a sequence and when sending single emails.
As prospects move through a sequence, users may see a Failed segment at the top of the sequence reports in red.
Retry Failed Prospects
- On the left hand navigation panel, click into the Outreach outbox. You can also click into the sequence where emails are failing.Click into the failed prospects on the top of the page.
- Hover over the red failed indicator. A message will appear which describes why the message failed.*
- Correct the issue and select the failed prospects by clicking on the checkbox next to their name or on the top of the page.
- Click on the gear button that appears on the top of the page and select "retry".
*If you do not understand the failure message or need help understanding how to fix the issue, please reach out to email@example.com