Sequencing Error: Mailing cannot be scheduled to deliver on a past date

Created by Shawn Stensberg, Modified on Fri, 13 Mar at 8:34 PM by Aravind Sundararajan

Symptom

Prospect fails in an exact date/time sequence with the error message, "Validation failed: Mailing cannot be scheduled to deliver on a past date."

Applies To

All users
Sequences
Prospects

Resolution

1. Navigate to the Sequence that the failed error was for.

2. Go to the Step tab in the Sequence and edit the step the error is on by clicking the “...” to the right of the step

2. Once saved, click on Prospects in the menu tabs.

3. Select the applicable Prospects.

4. Click the "..." and select Retry.

Cause

If you run prospects through an exact date/time sequence step set in the past, this validation error will pop up, marking prospects as failed and prevent them from moving forward in the sequence.