How To Add a Custom Field in Outreach

Purpose: 

The purpose of this article is to provide direction to Outreach Admins in creating and managing custom record fields in Outreach. 

Intended Audience: 

• Outreach Admins

Notes: 

• Some Outreach views and options require admin-level governance permissions. If the options outlined in this article are unavailable, contact the Org's Outreach Administrator as applicable. For more information regarding governance profile settings, refer to the Governance Profile Settings Overview article. 
• This article illustrates the process for accessing and updating Opportunity Custom Fields; the process is similar for Prospect and Accounts Custom Fields. 
• For more information regarding mapping custom fields, refer to the applicable CRM Integrations content. 
• Custom Fields have a character limit of 30K.
• Outreach recommends clearly labeling custom fields to ensure Users are importing the correct information to the correct fields. 
• Named custom fields appear as a named field on the Prospect record and within the Salesforce plugin field mappings on the Lead and Contact objects. 

How To Add a Custom Field in Outreach: 

1. Access the Outreach Platform.
2. Click the User's initials (avatar) in the bottom left corner of the navigation sidebar. 
3. Click the applicable option under the System Config section in the Settings panel.
   Example: To update a Custom Field for Opportunities, click Opportunity.
4. Review and update the fields as applicable. 
5. Click Save.
   
   The Custom Field is now available in the corresponding record's settings (i.e. Prospect, Account, or Opportunity as applicable). 

Additional Resources: 

How To Map A Field in Outreach

CRM Integrations