Objective
Outreach Admins have the ability to set a universal application session duration across their Outreach instance -- a timer that will require users to log back into the application to continue working in Outreach. This is important both as a general best practice to refresh a user session to include important updates, and as a security measure for sessions left idle (such as on an unattended computer).
Applies To
- Outreach Admins
Before You Begin
- The session duration setting applies to ALL users in your Outreach instance -- it cannot be set at more granular levels.
- Session lifespan must be between 1 hour and 1 year.
Procedure
- Access the Outreach Platform as an Admin.
- Click Administration (gear icon).
- Click Organization > Org Info.
- In the (default) General tab, scroll down to the section Users and access.
- Under Sign-in and password options, click Edit. A new browser tab will open with a box for Settings.
- Under Settings, click the Session Options button.
- In the resulting Session Options block, set values for HOW LONG SHOULD A SESSION LAST? (USERS NEED TO LOGIN AGAIN).
- In the first field, enter a whole number value.
- In the second field, select a unit of measurement from the dropdown: Hours, Days, or Weeks.
- You cannot set a duration less than 1 hour or more than 1 year.
- Click Save to complete your change.
- Optionally click the < Back link to return to other Settings in this tab, or close the browser tab enitrely to continue in your primary Outreach application tab.