Configure In-App Notifications and Notifications for Slack in Outreach

Created by Tomas Zeman, Modified on Tue, 17 Feb at 7:51 PM by Joel Sandi

Objective

The purpose of this article is to provide guidance to Outreach Users and Admins in configuring and using the Outreach's Notifications. The Outreach Notification Platform provides streamlined communication and increased awareness for Users by delivering alerts through multiple channels such as Email, Browser, Slack and an In-App Notification Feed.

Applies To

All Outreach Users and Admins
Notification Settings in User Profile

Before you begin

Some notification channels (e.g., Slack) require admin setup before users can enable them.
Not all notifications support all channels.
Browser notifications require OS-level permission to work properly.

Overview

The new Outreach Notifications enhance how users receive updates, alerts, and task reminders by offering four distinct channels:

In-App Notification Feed (?): Centralized feed within Outreach where users can view, manage, and act on notifications.
Slack: Notifications delivered directly into Slack.
Email: Notifications sent to the user’s login email.
Browser Notifications: Alerts that appear via native browser/OS notification systems.
Toast Notifications (in-app popups): Toast for urgent tasks displayed within the Outreach UI.

Users can manage which notifications they want to receive and on which channels via Settings → Personal Settings → General → Notifications.

Notifications

Notification settings screen example

Notification	When it is triggered
Somebody other than the recipient responding to an email	Send email to a prospect, but prospect will reply from different email, which belongs to different prospect. Send email to a prospect, but prospect will reply from different email, which belongs to unknown prospect.
Meeting updates	Meeting is booked via your public calendar link. Meeting is reassigned to another prospect. Meeting is rescheduled. Meeting is scheduled on behalf of another Outreach user.
New voicemails	You got a new voicemail.
Bounce limits	50% of bounce rate achieved when sending emails to prospect. 80% of bounce rate achieved when sending emails to prospect. Final bounce limit warning, when you are not able to send emails for next 24h.
Plug-in Errors	There are issues with connected CRM.
Mailbox and calendar sync errors	Your calendar disconnected and synchronization stopped working. Your mailbox disconnected and synchronization stopped working.
Mentions	Someone mentioned you in the Kaia chat.
Urgent tasks notification	You’ll be notified whenever an urgent task goes past its due date.

Browser Notifications

Browser notifications are displayed by your browser in your OS notification area.

Screenshot 2025-07-25 at 16.11.19.png

Please make sure you enable notifications on your browser level. you will be asked for it via browser after pressing "Enable browser notifications" button.

Bowser notifications	When it is triggered
Overdue urgent tasks	When Urgent task is moved to overdue state.
Incoming call	When you are receiving incoming call.
Engagement with outgoing emails	Prospect opens email. Prospect clicks on the link in the email. Prospect replies to the email

Toast notifications

This notification shows as a toast in the top right corned of Outreach.

Notifications	When it is triggered
Overdue urgent tasks	When urgent task is moved to overdue state.

Integration for Slack

Admins can configure Slack connection at the General Org configuration page in the administration

Additional Information

Why don’t I see Slack as an option?
Slack must be enabled by your Outreach admin and mapped to your account.
Can I receive browser notifications if I block popups?
No. Ensure permissions are granted in your browser and OS settings.
What’s the difference between Toast and Browser notifications?
Browser notifications appear outside Outreach in your OS; Toasts show in-app.