Skip to main content

Field Validation Failure Errors in CRM Sync

Aye
Updated

Symptom

The purpose of this article is to provide direction to Outreach Admins on addressing field validation failure errors in CRM sync

Applies To

  • Outreach Admins

Resolution

  1. Fix the data and try syncing the record(s) again.
  2. Update field mappings to make sure fields with appropriate type are mapped.
  3. Remove the field mapping or disable syncing of problematic fields.

Cause

Field validation failure errors occur when a field value does not pass the validation rules setup on that field. Most of these errors are caused due to data issues. 

Here’s some of the examples of the errors you will encounter

  1. The Linkedin URL field is not valid. Please ensure the URL you are using is the URL found on the account's LinkedIn profile, rather than the URL found in the browser URL field.
  2. Data provided is too long.
  3. Your Outreach admins do not allow prospects with this email domain to be created. Please reach out to your Outreach admin to add this prospect.
  4. Not a valid|Invalid.*Format|attributes must be in the format
  5. We could not update this entity in Salesforce. Salesforce Reason: Username must be in the form of an email address (for example, john@acme.com): Username. Fields: [Username]
  6. We could not update this entity in Salesforce. Salesforce Reason: There's a problem with this country, even though it may appear correct. Please select a country/territory from the list of valid countries.: Country. Fields: [Country]
  7. We could not update this entity in Salesforce. Salesforce Reason: An event can't last longer than 14 days.. Fields: [EndDateTime]
  8. Please enter an unqualified reason. Fields: [Unqualified_Reason__c]
  9. Campaign Disposition is required. Fields: [Campaign_Disposition__c]
  10. Closed Reason is required to move Contact Status to Closed. Fields: [Closed_Reason__c]
  11. We could not update this entity in Salesforce. Salesforce Reason: There's a problem with this state, even though it may appear correct. Please select a state from the list of valid states.: Mailing State/Province. Fields: [MailingState]
  12. The "Finished Sequence" field mapping has too many characters. The maximum length is 255 characters. Please decrease the length of the field. Fields: [Finished_Sequence__c]
  13. We can't save this record because the "Qualification Credit: SDR Reject Status" process failed. Give your Salesforce admin these details. This error occurred when the flow tried to update records:
    FIELD_CUSTOM_VALIDATION_EXCEPTION: This tracking credit has already been qualified and can therefore not be changed to 'SDR Reject'. You can look up ExceptionCode values in the SOAP API Developer Guide. 
  14. Event: Event_Trigger: execution of AfterInsert: FIELD_CUSTOM_VALIDATION_EXCEPTION, The Address, City, State and Zip Code are required fields.: [AccountId]
  15. TaskTrigger: execution of AfterInsert: FIELD_CUSTOM_VALIDATION_EXCEPTION, You must enter a value at this stage: [Tier_Logic__c]
  16. We can't save this record because the "Activity Count" process failed. Give your Salesforce admin these details. This error occurred when the flow tried to update records: FIELD_CUSTOM_VALIDATION_EXCEPTION: Please Enter Churn Forecast. You can look up ExceptionCode values in the SOAP API Developer Guide.
  17. We can't save this record because the "Activity Set Task Type Process" process failed. Give your Salesforce admin these details. This error occurred when the flow tried to update records: FIELD_CUSTOM_VALIDATION_EXCEPTION: Please fill Estimated Efforts. You can look up ExceptionCode values in the SOAP API Developer Guide.
  18. Event_Trigger: execution of AfterUpdate: FIELD_CUSTOM_VALIDATION_EXCEPTION, Phone numbers must be 10 digits and in one of these formats: 1234567890; 1234567890x123 or 1234567890x1234: [Phone]
  19. TaskOpportunityNextCallDate: execution of AfterInsert: CANNOT_EXECUTE_FLOW_TRIGGER, We can't save this record because the "Append Primary Source Campaign" process failed. Give your Salesforce admin these details. This error occurred when the flow tried to update records: FIELD_INTEGRITY_EXCEPTION: Campaign ID: id value of incorrect type: 0034U000037OI7tQAG. You can look up ExceptionCode values in the SOAP API Developer Guide.
  20. Data Validation : following fields must be populated to complete operation \"telephone1\"."
  21. Data Validation : following fields must be populated to complete operation \"telephone1, websiteurl, address1_line1, address1_city, address1_stateorprovince, address1_postalcode, address1_country\".
  22. Attribute 'parentcustomerid' cannot be NULL
  23. All day appointment start and end date should have midnight UTC time. attributeName : 'scheduled start', value : '10/2/2024 4:00:00 AM UTC'.
  24. A validation error occurred. [ … ]
  25. An internal error occurred while updating an Activity in Dynamics. Regarding is null.
  26. DateTime is less than minimum value supported by CrmDateTime

Additional Information

Updating Prospect or Accounts to match Validation Rules

How to create/delete a picklist validation

 

Related articles