Failed to load the CRM's settings message on the Outreach CRM integration page

Created by David Sullivan, Modified on Mon, 9 Feb at 11:01 PM by Alsabana Sahubarali

Symptom

When loading the CRM integration page (Administration, Integrations, CRM) a "Failed to load the CRM's settings." message is shown in the UI.

Applies To

Outreach CRM integration
Salesforce
Dynamics
Outreach Admins

Resolution

Open Outreach in a Chrome incognito window and load the CRM page there. If this results in the same UI message please open a ticket with Outreach support.

If possible provide an HAR file with network logs generated while reproducing the issue. If you are not sure how to generate an HAR file Outreach support can assist with this once a ticket is opened.

Additional Information

If this issue occurs after deleting a CRM integration it is likely an error prevented the integration from being properly deleted.