Purpose:
The purpose of this article is to provide information to Outreach Users regarding how Outreach schedules email deliveries.
Intended Audience:
- Outreach Users
A Note About How Outreach Schedules Email Deliveries:
Outreach checks all account throttles (rules that control when and how many emails can be delivered) when scheduling email deliveries to determine which emails can be delivered immediately.
The following are examples of throttles:
Sequence Schedule. Sequence Schedules determine when an email can be delivered to a Prospect within a Sequence. For more information regarding Sequence Schedules, refer to the Sequence Schedule Overview article.
Org- and User-Level Email Limits and Safeguards. Email Limits and Safeguards manage the amount of email deliveries that can be processed at either the Org or User level. For more information regarding these settings, refer to the applicable articles in the Additional Resources section of this article.
How To Locate Delayed Emails:
If you notice that your emails are not delivering at the time you anticipated:
- Click on the outbox icon on the left hand navigation panel in Outreach
- On the top of the outbox page, click on the “Scheduled” emails
- Delayed emails will have a yellow box with a warning symbol. Hover over the yellow box to view why the emails is delayed.
Emails may be delayed for the following reasons:
| Throttle Type | Category | Delay Message |
|---|---|---|
| Mailbox Setting | Max per day | You've reached your X email limit. |
| Mailbox Setting | Max per week | You've reached your X email limit. |
| Mailbox Setting | Max per period | You've reached your email limit of X per Y. |
| Org Setting | Max per day | You've reached your organization's X email limit. |
| Org Setting | Max per week | You've reached your organization's X email limit. |
| Org Setting | Max per period | You've reached your organization's X email limit to a prospect. |
| Org Setting | Daily max prospect emails | You've reached your organization's X email limit to a prospect. |
| Org Setting | Weekly max prospect emails. | You've reached your organization's X email limit to a prospect. |
| Org Setting | Daily max domain emails | You've reached your organization's X email limit per domain. |
| Schedule | Schedule Window | Your email has been delayed due to the sequence's schedule. |
Additional Resources:
Outreach University - Sequences
How To Configure User Email Limits and Safeguards
How To Configure Org-Level Email Limits and Safeguards
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