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How Outreach Schedules Email Deliveries

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Chris
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Objective

The purpose of this article is to provide information to Outreach Users regarding how Outreach schedules email deliveries. 

Applies To

  • Outreach Users

A Note About How Outreach Schedules Email Deliveries: 

Outreach checks all account throttles (rules that control when and how many emails can be delivered) when scheduling email deliveries to determine which emails can be delivered immediately.

The following are examples of throttles: 

Sequence Schedule. Sequence Schedules determine when an email can be delivered to a Prospect within a Sequence. For more information regarding Sequence Schedules, refer to the Sequence Schedule Overview article. 

Org- and User-Level Email Limits and Safeguards. Email Limits and Safeguards manage the amount of email deliveries that can be processed at either the Org or User level. For more information regarding these settings, refer to the applicable articles in the Additional Resources section of this article. 

Procedure

If you notice that your emails are not delivering at the time you anticipated:

  1. Access the Outreach Platform. 
  2. Click the Outbox icon in the navigation sidebar. 
  3. Click Schedule in the menu bar. 
  4. Delayed emails will have a yellow box with a warning symbol. Hover over the yellow box to view why the emails is delayed.

Emails may be delayed for the following reasons:

Throttle Type Category Delay Message
Mailbox Setting Max per day You've reached your X email limit.
Mailbox Setting Max per week You've reached your X email limit.
Mailbox Setting Max per period You've reached your email limit of X per Y.
Org Setting Max per day You've reached your organization's X email limit.
Org Setting Max per week You've reached your organization's X email limit.
Org Setting Max per period You've reached your organization's X email limit to a prospect.
Org Setting Daily max prospect emails You've reached your organization's X email limit to a prospect. 
Org Setting Weekly max prospect emails. You've reached your organization's X email limit to a prospect. 
Org Setting Daily max domain emails You've reached your organization's X email limit per domain. 
Schedule Schedule Window Your email has been delayed due to the sequence's schedule. 

 

Additional Resources:

Outreach University - Sequences

Sequence Schedule Overview

How To Configure User Email Limits and Safeguards

How To Configure Org-Level Email Limits and Safeguards

 

 

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