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Common Reasons for Import Failures

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April B.
Updated
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Purpose:

The purpose of this article is to provide direction to Outreach Users in determining why an import failed, or partially failed when adding Prospects to the Outreach platform. 

Failed imports appear on the Imports landing page in the Outreach platform as either red or partially red progress bars indicating the imports encountered errors. 

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A solid red progress bar indicates the entire import failed.

ImportFail_01.png

A partially red progress bar indicates some records failed to import into Outreach. 

ImportFail_02.png

Clicking on the progress bar produces a dialog detailing why the import failed. 

FailedImportExplanation_01.png

Common Reasons for Import Failures

The following are reasons an import can fail: 

Possible Cause Explanation
Duplicate email addresses Outreach validates each unique Prospect via email address; therefore, Outreach cannot include multiple records with the same email address on a single import file.
Validation Criteria Requirements Not Met Validations are specific field values which can be set in Outreach. If a record has something outside of the validations, the import will fail.
Restricted Email Address The Prospect’s email address is on the Block Creation of Prospects Safety Settings and cannot be added via import.
Incorrect File Type Attempting to import a .XLSX or Numbers file is not supported in the Outreach Platform.
Missing Headers or Blank Rows Empty rows creates a system error as Outreach attempts to parse the file and causes the import to fail.
Multiple Tags Imports including multiple tags on records in the .CSV can cause partial import failure. Outreach recommends adding applicable Tags on the third step of the Import process.
Ownership Mapping Ownership can only reliably be mapped via the Outreach ID generated in the User’s webpage URL or included as part of the User Export. Adjusting ownership differently can cause a partial failure.
Size Limitations Outreach does not currently have functional size limits for an import; however, larger imports (>1000) take longer to process in the system.

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